1. Introduction

This Refund Policy outlines the terms and conditions governing refund requests for services provided by Addonix Inc ("we", "us", "our") through the PixJet platform. By using our services, you agree to the terms outlined in this policy.

2. Eligibility for Refunds

We offer a 30-day money-back guarantee for our services under the following conditions:

• Dissatisfaction: If you are not satisfied with our service.
• Technical Issues: If you experience technical problems that we are unable to resolve in a timely manner.
• Long Downtime: If the service experiences downtime exceeding 72 hours.

3. Time Frame for Requests

• No Questions Asked Refund: Customers have 7 days from the date of purchase to request a full refund without needing to provide a reason.
• First-Time User Refund: First-time users are eligible for a refund within 30 days of subscribing to our service.

4. Refund Process

To request a refund, customers must follow the steps below:

• Submit a Request: Email your refund request to support@pixjet.io or submit a support ticket through our ticketing system.
• Provide Details: Include your order details and reason for the refund in the request.
• Refund Issuance: Approved refunds will be processed back to the original payment method used during the transaction.

5. Non-Refundable Circumstances

Refund requests will not be honored under the following conditions:

• Bandwidth Overuse: If a user exceeds their allocated bandwidth, any refund request will be voided. It is the user's responsibility to monitor their usage.
• After 30 Days: Refund requests made after the 30-day period will not be eligible for consideration.

6. Partial Refunds

Partial refunds may be issued under specific conditions, which include:

• Long Downtime: If service downtime exceeds 72 hours and a complete refund is not requested, a partial refund may be considered based on the situation.
• Overuse Discussions: If users discuss their overuse related to bandwidth, partial refunds may also be negotiated on a case-by-case basis.

7. Communication of Refund Policy

We will make this refund policy available on our website and inform users via communication during the purchase process. It is the user's responsibility to review and understand this policy before making any purchases.

8. Contact Information

For any inquiries regarding this refund policy or assistance with your refund request, please contact us at support@pixjet.io. We are committed to addressing your concerns and processing refunds in a timely manner.